Need help with your account or have a question about a deposit, withdrawal or bonus? Support can assist with account-related issues, technical concerns and general feedback. Send an email if you need a written reply, use live chat for a quick question, or call during local phone hours. Include your account email when you get in touch so the team can find your details. Please do not send your password or full card details.
| Department | Contact |
|---|---|
| Customer support email | [email protected] |
| General enquiries email | [email protected] |
| Affiliate enquiries email | [email protected] |
| Phone number | +61 2 8396 4728 |
| Live chat | Available on the website, 24/7 |
| Help centre | Account, payment and technical help on the website |
| Working hours | Live chat: 24/7. Phone: daily, 10:00-22:00 local time |
Email Support
Email is the preferred way to contact us about detailed requests, account issues or anything that needs an explanation or supporting documents. Write to [email protected] with a clear subject line and up-to-date contact details. Include the relevant details in your message and attach any documents needed, so we can follow up without unnecessary delays.
Send us a message
Response Time
Most queries are handled within one business day. Simple account or payment questions are usually resolved quickly via live chat or email. More complex matters - verification checks, manual reviews or technical issues - can take longer depending on their nature and may require additional documents or escalation. We'll keep you updated throughout the process.
Feedback
Got an idea for making the website better? Share your feedback or suggestions via live chat or email. We review feedback carefully and use it to improve the service and your experience on the site. Whether it’s about finding games, managing your account or using the mobile site, let us know what works and what could be easier.