Safer Gambling

At AussieBT, we want gambling to remain a form of entertainment, not a source of pressure or financial difficulty. We encourage every customer to set personal boundaries and take breaks when needed. Our account tools let you set deposit limits, manage session time and choose a cool-off period or self-exclusion. Please use these controls whenever they can help you stay in charge. If gambling is affecting your wellbeing, relationships or finances, support is available. You can contact a professional service for confidential guidance, whether you are concerned about your own gambling or someone else’s.

AussieBT Responsible Gambling

Your safety matters. Gambling should never be treated as a way to make money, repay debts or solve financial problems. Set limits before you play, and do not gamble with money needed for essentials. You can review and adjust the controls available in your account settings.

Tools to Manage Your Activity

Deposit and Loss Limits

Set a daily, weekly or monthly deposit limit in your account settings. Choose an amount that fits your budget, and avoid increasing it to recover losses. Loss limits can also help you define how much you are prepared to lose over a set period, where available.

Time Limits and Breaks

Use session timers to keep track of time. Account tools include session and time-out timers of 15 to 60 minutes. Take regular breaks, and stop when your set time is up. A short cool-off period of up to six weeks is available if you need time away.

Self-Exclusion

If you need a longer break, choose self-exclusion for 6 to 52 weeks or permanently. During self-exclusion, do not try to access your account or create another account. Contact support if you need help finding the relevant account setting.

Recognising When Gambling May Be a Problem

It may be time to seek support if you gamble for longer or spend more than planned, try to win back losses, hide gambling from others, borrow money to gamble, or feel anxious or irritable when you stop. Changes in sleep, work, study or relationships can also be signs to take seriously. You do not need to wait until things feel severe before asking for help.

Staying in Control

Decide your time and spending limits before you begin, and stick to them. Avoid gambling when upset, under the influence of alcohol or drugs, or trying to manage stress. Take breaks away from gambling and make time for other activities. Never chase losses. If your limits are becoming difficult to keep, stop and consider using a time-out or self-exclusion.

Help and Support

For confidential support in Australia, call the National Gambling Helpline on 1800 858 858. You can also contact Gambling Help Online or a state-based gambling support service, such as Gambling Help NSW. These services can provide guidance for you and for people affected by someone else’s gambling. If there is immediate danger, contact emergency services.